Privacy Policy

We are committed to protecting your personal data and respecting your privacy. This policy explains how More Peptides ("we," "us," "our") collects, uses, stores, and protects your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

More Peptides is a UK-based supplier of research peptides. For any questions about this policy or how we handle your data, you can contact us at info@morepeptides.co.uk.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

• Identity data: first name, last name, title
• Contact data: email address, telephone number, delivery address, billing address
• Transaction data: details of purchases made, order history, payment method type (we do not store full card details)
• Technical data: IP address, browser type, device information, pages visited, time on site (via cookies and analytics tools)
• Communications data: emails, messages, and other correspondence you send us
• Account data: username, encrypted password, account preferences (if you create an account)

We do not collect any special category data (such as health, biometric, or ethnicity data), and we do not knowingly collect personal data from individuals under the age of 21.

3. How We Collect Personal Data

We collect personal data through the following means:

• Directly from you when you place an order, create an account, contact us, or subscribe to communications
• Automatically when you browse our site, via cookies and analytics tools
• From third-party service providers, such as payment processors and delivery partners, to the extent necessary to fulfil your order

4. How We Use Your Personal Data

• Processing and fulfilling your order: performance of a contract
• Communicating with you about your order: performance of a contract
• Sending transactional emails (order confirmation, dispatch notification): performance of a contract
• Complying with legal and regulatory obligations: legal obligation
• Preventing fraud and misuse: legitimate interests
• Improving our site and services: legitimate interests
• Sending marketing communications (where opted in): consent

We will not use your personal data for purposes incompatible with those listed above.

5. Marketing Communications

We will only send you marketing emails if you have explicitly opted in to receive them. You may withdraw your consent at any time by clicking "unsubscribe" in any marketing email or by contacting us at info@morepeptides.co.uk.

Opting out of marketing communications will not affect our ability to send you transactional emails related to an active order.

6. Sharing Your Personal Data

We do not sell your personal data. We may share it with trusted third parties strictly for the purpose of fulfilling your order or operating our business, including:

• Payment processors, for secure processing of your payment via open banking
• Delivery partners (e.g. Royal Mail, DPD, DHL), to fulfil and track your delivery
• Email service providers, to send transactional and marketing communications
• Analytics providers (e.g. Google Analytics), to understand how our site is used
• IT and platform providers, including our hosting provider
• Legal and regulatory bodies, where required by law

All third parties are required to handle your data in accordance with applicable data protection law. We do not transfer your personal data outside the UK or European Economic Area without appropriate safeguards in place.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Our general retention schedule is as follows:

• Order and transaction data: 7 years, for tax and legal compliance
• Account data: for the duration of account activity, plus 2 years post-closure
• Marketing preferences: until withdrawn
• Technical and analytics data: up to 26 months

8. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate data
• Right to erasure: to request deletion of your data, subject to legal obligations
• Right to restrict processing: to request that we limit how we use your data
• Right to data portability: to receive your data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent: where processing is based on consent, to withdraw at any time

To exercise any of these rights, please contact us at info@morepeptides.co.uk. We will respond within one calendar month.

9. Cookies

Our site uses cookies to improve your browsing experience and help us understand how the site is used. We use the following categories of cookies:

• Strictly necessary cookies: required for the site to function, e.g. shopping cart, login session
• Analytics cookies: to collect anonymous data on how visitors use our site, e.g. Google Analytics
• Preference cookies: to remember your settings and preferences

You can manage or withdraw consent to non-essential cookies via our cookie banner or your browser settings. Disabling certain cookies may affect the functionality of the site.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Payments are processed via secure, encrypted open banking infrastructure, and we do not store your banking or payment credentials.

No method of online transmission is completely secure, and we cannot guarantee absolute security. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the ICO as required by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our site. We encourage you to review this policy periodically. Material changes will be communicated via email where we hold your contact details.

12. Contact Us

For any privacy-related queries or to exercise your rights, contact us at info@morepeptides.co.uk.